Return & Exchange Policy

  • 📦 Return & Exchange Policy
  • Effective Date: 25 June 2025
    Store Name: Krishna Home Decor
    Business Location: 1st Floor, Hotel Midtown Building, Above Geetanjali Saree Shop, Beside UCO Bank, In Front of Saregama, Jaleswar, Balasore, Odisha 756032, India
    Contact Email: krishna@homefurnishingstore.in
    Service Area: Only within India
  • 📌 Our Return Policy
  • At Krishna Home Decor, we strive to ensure complete customer satisfaction. If you are not entirely happy with your purchase, we’re here to help.
  • Returns are accepted within 7 days of delivery for eligible products.
  • Product must be unused, in original condition, and with all tags and packaging intact.
  • Items like curtains, doormats, cushion covers, and other fabric products are eligible for return only if they are defective, damaged, or incorrectly delivered.
  • 📌 Non-Returnable Items
  • Items without original packaging
  • Used or washed products
  • Customized or made-to-order products
  • Items purchased during clearance or sale offers
  • 📌 Exchange Policy
  • Exchanges are allowed only for defective or wrongly delivered items.
  • Exchange requests must be raised within 7 days of delivery.
  • Product should be unused and in original packaging.
  • 📌 Refunds
  • Once your returned item is received and inspected, we’ll notify you via email/WhatsApp.
  • Refund will be processed to the original payment method or store credit within 7 working days.
  • In case of Cash on Delivery (COD) orders, refunds will be issued as store credit only.
  • 📌 How to Raise a Return/Exchange Request
  • 📧 Email us at: krishna@homefurnishingstore.in
    📞 Call/WhatsApp: +91 78095 33009
    Provide your order number, reason for return/exchange, and attach a product image (if defective).
  • 📌 Delivery Charges
  • Return pick-up charges, if applicable, will be communicated at the time of request.
  • In case of Free Delivery over ₹299, reverse pickup charges may apply if order value falls below ₹299 after return.
  • 📌 Contact Us
  • For any queries regarding returns or exchanges:
  • 📧 krishna@homefurnishingstore.in
    📍 Visit our store at: 1st Floor, Hotel Midtown Building, Jaleswar, Odisha 756032, India