🛡️ Krishna Home Decor · Customer Policy

Return &
Exchange Policy

We want every order to reach you correctly, safely and as expected. Please read our return, exchange, refund, COD security and unboxing requirements before placing your order.

↩️ Return Policy 💳 COD Security ❓ FAQs

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7-Day Window Return request period

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Unboxing Evidence Required for verification

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7 Working Days Approved refund processing

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India-wide Support Customer assistance

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Return Policy — 7 Days

Return requests are subject to product eligibility.

We accept eligible return requests within 7 days of delivery.

To request a return, the product should generally be:

Unused and in its original condition.
Accompanied by original packaging and tags where applicable.
Free from customer-caused damage, misuse or washing.
Eligible under the applicable return conditions of the product.

How to request a return

Contact Krishna Home Decor with your order number.
Explain the reason for the return.
Provide photos/videos where verification is required.
Follow the return instructions provided by our team.
The returned product may be inspected before final resolution.

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Exchange Policy

For eligible defective or incorrect products.

If an eligible product is defective, incorrect or affected by a verified fulfilment issue, customers may request a replacement within the applicable return window.

The product may be inspected before approval.
Original packaging should be retained where possible.
Photos/video evidence may be required for verification.
Replacement is subject to product availability.

⚠️ Important · COD Orders

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COD Order Advance / Security Amount

Important information before confirming a COD order.

For selected Cash on Delivery (COD) orders, Krishna Home Decor may require an advance/security amount, generally between 10% and 20% of the order value, depending on the order and applicable shipping conditions.

10%–20%

The applicable amount will be communicated to the customer before the COD order is confirmed.

This amount is collected as a security against COD shipment-related risks and courier/logistics costs.

⚠️ Customer-Side COD Non-Acceptance

If a customer confirms a COD order after paying the applicable security amount and subsequently:

refuses to accept the parcel,
fails to receive the shipment,
rejects the shipment, or
causes the shipment to be returned because of customer-side non-acceptance,

the applicable COD security/advance amount may be treated as non-refundable, subject to applicable law.

Example

If your COD order requires a 20% security amount and you later refuse to accept the parcel for a reason attributable to you, the applicable 20% security amount will not be refunded, subject to applicable law.

Important distinctionThis COD security condition does not remove or limit the applicable resolution for a verified issue attributable to Krishna Home Decor, such as an incorrect, defective, damaged or materially misdescribed product.

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Mandatory Unboxing Video

Important evidence requirement for shipment-related claims.

For every order, customers are required to record a continuous unboxing video from the moment the sealed parcel is received until the product is completely unpacked.

The original video is particularly important for claims involving:

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Wrong Product

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Missing Item

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Damage / Defect

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Package Issue

The video should clearly show:

The original shipping label.
The condition of the sealed package.
The complete opening process.
The product and its condition immediately after opening.
The entire process without intentional interruption or editing.

Why is this required?The original unboxing video provides important evidence that helps Krishna Home Decor verify the condition of the parcel and contents at the time of delivery and opening.

If the required original unboxing video is not provided, Krishna Home Decor may not be able to independently verify the condition of the parcel and its contents at the time of delivery. This may affect our ability to approve a claim where verification is necessary.

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If the Issue Is From Our Side

We will review genuine seller-side issues fairly.

If verification establishes that Krishna Home Decor sent a wrong product, defective/damaged product, missing item or made another fulfilment/packing error, we will provide an appropriate resolution according to the applicable case.

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Replacement A replacement may be provided when requested and the product is available.

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Refund Where applicable and approved, the eligible amount may be refunded.

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Return We will provide return instructions for an approved seller-side issue.

ImportantThe unboxing video is an evidence and verification requirement. It does not mean that a genuine seller-side issue will be ignored. Each verified case will be reviewed according to the applicable return/refund process and applicable law.

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Non-Returnable / Excluded Cases

Some products or conditions may not qualify for return.

× Custom-made or made-to-order products.

× Sale/clearance products specifically marked non-returnable.

× Products that have been used or washed.

× Customer-caused damage or misuse.

Color, print & design variation

Minor color, print, texture or design variations may occur due to lighting, screen settings or product batches. Such normal variation should not automatically be treated as a product defect.

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Refund Process

How approved refunds are handled.

Approved refunds are processed within 7 working days.

Refunds are issued to the original payment method wherever possible.

Verification Return request and available evidence are reviewed.

Approval The applicable return, replacement or refund resolution is confirmed.

Refund Approved refund is processed through the applicable payment method.

Refund timingThe actual time for the amount to appear in the customer’s account may depend on the bank, payment gateway or financial institution.

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Return Shipping

Shipping responsibility depends on the reason for return.

For an approved incorrect or defective product case attributable to Krishna Home Decor, return shipping will be handled according to the applicable case and return instructions.

For customer-requested returns that are not caused by a product defect or incorrect delivery, applicable return shipping costs may be borne by the customer.

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How to Contact Us

Please provide complete order information.

When contacting us regarding a return or exchange, please provide:

Order number
Customer name
Registered phone number
Reason for the request
Clear product photos
Original unboxing video where applicable

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Email Support krishna@homefurnishingstore.in

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WhatsApp / Phone +91 78095 33009

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Krishna Home Decor

Our store information

Krishna Home Decor

1st Floor, Hotel Midtown Building

Above Geetanjali Saree Shop

Beside UCO Bank

In Front of Saregama

Jaleswar, Balasore, Odisha – 756032

India

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Customer Support & Grievance Redressal

For unresolved customer concerns.

If you have a concern regarding an order, return, exchange or refund, please contact our customer support team first so that we can review and resolve the matter.

Grievance Officer Details

Grievance Officer name, designation and dedicated contact details should be inserted here before publication.

Email: krishna@homefurnishingstore.in

Phone: +91 78095 33009

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Frequently Asked Questions

Quick answers to common questions.

How many days do I have to request a return?

Eligible return requests should generally be raised within 7 days of delivery, subject to the applicable product conditions.

Is the unboxing video mandatory?

Yes. Customers are required to record and retain a continuous original unboxing video for every order. It is particularly important when reporting wrong, damaged, defective or missing items.

What should the unboxing video show?

The video should show the sealed parcel, original shipping label, package condition and the complete opening process through to the product being revealed.

What if Krishna Home Decor sends the wrong product?

If the issue is verified as attributable to Krishna Home Decor, we may provide a replacement or refund, as applicable. The original unboxing video is important for verification.

What happens if I refuse a COD parcel?

Where a COD security/advance amount was disclosed and paid, and the shipment is refused, not accepted or returned for a reason attributable to the customer, the applicable security amount may be non-refundable, subject to applicable law.

Is the COD advance always 20%?

No. For selected COD orders, the applicable security/advance amount may generally be between 10% and 20%, depending on the order and applicable shipping conditions. The customer will be informed before confirmation.

Can I return a used or washed product?

Generally, used or washed products are not eligible for return, subject to the applicable policy and the circumstances of any verified seller-side issue.

How long does an approved refund take?

Approved refunds are processed within 7 working days. Actual credit timing may depend on the customer’s bank, payment gateway or financial institution.

Do I have to pay return shipping?

For an approved incorrect or defective product issue attributable to Krishna Home Decor, return shipping will be handled according to the applicable case. For eligible customer-requested returns not caused by a seller-side issue, applicable return shipping costs may be borne by the customer.

Are minor colour or design differences a defect?

Minor variations in colour, print, texture or design may occur due to lighting, screen settings or product batches and may not automatically qualify as a defect.