By accessing, browsing or using homefurnishingstore.in, or by placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions.

These Terms apply to visitors and customers using our website and purchasing products from Krishna Home Decor.

Krishna Home Decor is a home furnishing and home décor business located in Jaleswar, Balasore, Odisha, India.

We offer home furnishing, home décor and household products including sofa covers, curtains, carpets, bedsheets, wallpapers, artificial grass, kitchen accessories, doormats, almari covers, mattress protectors, cleaning products, prayer mats and other household essentials.

• Products displayed on the website are subject to availability.
• Prices are displayed in Indian Rupees (INR).
• Applicable taxes and mandatory charges will be displayed as applicable at the time of purchase or checkout.
• Product images are provided for product representation.
• Actual colours, patterns, textures or designs may vary slightly because of lighting, photography, display settings or product batches.
• Product specifications, availability and prices may be updated when necessary.

• Customers must provide accurate and complete information while placing an order.
• An order request does not automatically guarantee product availability or acceptance.
• Orders are processed after the required order/payment verification.
• Krishna Home Decor may cancel an order in legitimate circumstances such as product unavailability, listing/pricing errors, payment verification problems or suspected fraudulent activity.
• Where payment has already been received for an order cancelled by Krishna Home Decor, the applicable refund will be processed according to the applicable refund process and law.

We may accept secure online payments through available payment methods such as UPI, debit cards, credit cards, wallets and other approved payment methods displayed during checkout.

Payment confirmation may be subject to verification by the applicable payment service provider and Krishna Home Decor.

• Shipping charges, where applicable, will be displayed during checkout.
• Delivery timelines depend on product availability, destination, courier operations and other circumstances.
• Estimated delivery is generally around 5–8 business days after dispatch, subject to applicable circumstances.
• Delays may occur because of courier operations, weather, public holidays, remote locations or circumstances beyond our reasonable control.
• Shipping/tracking updates will be provided where available.

Eligible products may be returned or exchanged within the applicable return period and subject to the product-specific conditions.

Customers are required to record and retain a continuous original unboxing video from the receipt of the sealed parcel until the product is completely unpacked.

The original video is particularly important for claims involving wrong products, damaged products, defective products, missing items, package tampering or other shipment-related issues.

If the required original unboxing video is not provided, Krishna Home Decor may not be able to independently verify the condition of the parcel and its contents at the time of opening. This may affect the ability to approve a claim where verification is necessary.

If verification establishes that an issue is attributable to Krishna Home Decor, such as a wrong, defective, damaged or materially misdescribed product, we will review the case and provide an appropriate resolution according to the applicable circumstances.

• Customers may request cancellation before dispatch.
• Once an order has been dispatched, cancellation may no longer be possible through the normal order process.
• If a cancellation is approved after payment has been received, the applicable refund will be processed according to the applicable refund procedure.
• Any cancellation-related charges, where applicable, will be communicated in accordance with the applicable policy and law.

Approved refunds are generally processed within 7 working days.

Refunds are issued to the original payment method wherever possible.

• Website content including text, graphics, logos, photographs, product descriptions and designs may be owned by or licensed to Krishna Home Decor.
• Unauthorized copying, reproduction, modification or commercial distribution of protected website content is prohibited.

Customer information may be used for order processing, payment processing, shipping, customer support, communication and other legitimate business purposes associated with providing our services.

For detailed information about how customer information is handled, please refer to our Privacy Policy.

• Users must provide accurate information when placing orders.
• Users must not attempt unauthorized access to the website or its systems.
• Users must not intentionally disrupt, damage or misuse website functionality.
• Fraudulent, abusive or unlawful activity may result in order cancellation and appropriate action according to applicable law.

Krishna Home Decor will take reasonable steps to provide accurate product and service information and to fulfil accepted orders.

To the extent permitted by applicable law, Krishna Home Decor will not be responsible for indirect, incidental or consequential losses arising from website use or product/service use.

Nothing in these Terms is intended to take away or restrict any mandatory consumer rights or remedies available under applicable Indian law.

Customers may also refer to the National Consumer Helpline for consumer-related information and assistance.

These Terms are intended to operate subject to the applicable laws of India. Nothing in these Terms is intended to restrict rights or remedies that are mandatory under applicable law.